Patient with me, and I was backed up against a wall in my mind. But she fixed it and effieiently. Thanks! Mary Redd - Customer mary redd 2017-07-20 09:43:14

Very patient with me. Solved the problem completely. Totally worth it! - Customer Wajhat 2017-07-14 09:20:38

Albert was very correct. Helped me solve my problem even though it took a while but that also had to do with my windows being set to none-english. At the moment the 10 is quite deserved, but will have to see if the problem won't come back off course. ;o) But yes, glad i took my chance on using this service. Would certainly do it again. Albert, thanks! - Customer Pierre 2017-07-08 17:01:29

Albert was very patient with me and very kind when i though all hope was lost he fixed my phone! very much a happy girl!! - Customer Kassandra 2017-07-06 05:52:26

Very good agent helped me solve my problem. - Customer don stolte 2017-06-21 20:05:57

Thank you for helping me unlock my phone, I was completely freaking out when I saw the FBI lock. You are an Angel. - Customer David 2017-06-15 16:08:16

Patient and helpful - Customer Betty 2017-06-06 14:49:33

I got the crazy popups and YooCare expert help me fix the problems. it is awesome and very helpful! I am satisfied with the service. Thank you very much! - Customer Tom 2017-06-06 10:19:38

Although i was skeptical i was able to fix my problem with the help of the tech support - Customer Lane 2017-05-23 07:25:16

This woman help me get throgh this and i thought i couldnt but if u have the same problem i had i sujest speaking to this amazing lady thank you - Customer Cody 2017-05-10 03:43:35

I'm very happy with your brilliant help! Lalin was very nice. Thank you so much for helping! You are not a scam but legit company. Thanks a bunch Yoocare! I will most definitely be recommending to family and friends. - Customer Mark 2017-05-06 11:29:47

I had a virus on my phone and the agent that helped me assisted me through the whole entire process! I would definitely rate them a 10 because they offer amazing and fast service! - Customer Sebastian 2017-04-17 22:26:36

Ann helped me delete the AFP virus off my phone. was very helpful and helped me through step by step on how to do this. Much appreciated. I will be more vigilant on what attachments I now open.. I recommend this help site!! - Customer Maria 2017-04-09 03:40:21

its amazing i got rid off in no time thanks to ann who is very helpful. - Customer RIWAJ KARKI 2017-04-07 23:14:32

it went well everything was explained clearly and agent was patient even though I may have asked a stupid question. - Customer alejandro flores 2017-04-01 13:35:10

Ann was very nice and gave great directions. Thank you so much for helping! - Customer Karah 2017-03-31 22:49:36

Extremely helpful, concise and clear. 10/10, will most definitely be recommending to family and friends - Customer Amelia 2017-03-31 14:56:43

it was a bad virus and cindy helped aPlus - Customer terie mcnamar 2017-03-28 21:46:57

Help was great and easy. Big thank you to Fannie. 10/10.. - Customer Jason 2017-03-21 02:13:04

Fannie was great. Kind and courteous. Just wish they could give me the address of this hacker so I could go beat him to a pulp ... - Customer David 2017-03-18 18:20:15

Excellent service & communication with clear instructions to solve my problem. Thank you so much Cindy, really appreciate it - Customer Joanne 2017-03-16 05:20:31

Alex was very great and patient. I am not computer savvy but he walked me through this process to unblock my safari browser and was great - Customer Kelven 2017-03-11 15:58:38

Amazing service!! i Was very stressed and the issue was fixed in no time!! very happy. Very helpful and very quick what more could you want!! - Customer Amanda 2017-03-11 10:20:19

Great site and good staff. Honest, and there to help at a moments notice. Very happy customer, thanks a bunch Yoo Care! - Customer brepm 2017-03-08 09:01:17

Ann was very respectful and courteous with assisting me with the problem . She went through everything step by step and I fully understood what she wanted me to do in terms of her instructions. I recommend she gets promoted because she is well versed and great customer service rep. Thank you !!!! - Customer David Porter 2017-03-05 17:23:00

Fannie was extremely helpful and knowledgeable. She put me at ease, explained in clear detail, and made everything great again. This was my business Iphone, and she saved the day, night, and weekend for me. I will definitely recommend YooCare to my peers. Thank You! - Customer Shane 2017-03-04 02:34:22

wery good hellp delete virus from my phone .thank you Fannie - Customer Richardas 2017-03-01 08:47:31

she was extraordinarily patient and altogether awesome. - Customer Bob 2017-02-28 13:11:23

Cindy was very helpful. She walked me threw the steps to get the problem fixed correctly. She also took her time. It was an excellent experience. - Customer Kisha 2017-02-25 14:33:32

She was able to pinpoint the problem can't work with us to fix it and not give up until I was correct in the system was working properly in the browser and Internet all were up and functioning great working with her she deserves a 10+ - Customer Faye 2017-02-25 05:17:52

Cindy is the person who helped me get rid of a virus on my laptop that was fake alert from Microsoft telling me that a virus was on my computer and telling me to call a fake Microsoft number. I was suspicious and had to use my kindle to do a google search to see if the alert was fake, because my laptop screen completely froze on the fake alert page. I was directed to Yoocare from the site that told me that the Microsoft alert was indeed fake/scam. At Yoocare, Cindy was very patient and described how to do things when I did not know what to do. She adapted what she needed to do when what I was seeing on my screen was not exactly what she expected. This included coaching me to get to her website on my cell phone and coaching me through taking a cellphone photo of a screen on my laptop and sending the photo to her through my phone. I had three devices going at once: (1) my kindle because my (2) laptop screen -- that I contacted Yoocare about -- was frozen with a virus, so I used my kindle to find Microsoft help and get to Yoocare, and (3) my cellphone to take a photo, send it to Cindy on my cellphone, and temporarily continue the online chat with Cindy on my cellphone. Whew! We finally got to the place where Cindy could actually get rid of the virus for me. She also answered several questions for me about additional security steps (beyond the usual "don't open/click on ...") that I can use when I want to download something in the future, and how to get out of binds I occasionally get myself into. With all the devices I was using going back and forth and everything she had to coach me through step by step, this virus took a lot of time for Cindy to fix, yet she never seemed impatient like she had to hurry up and get on to the next customer. I am now back in business thanks to Cindy. I would give Cindy an A+. - Customer Maureen 2017-02-24 10:54:17

I contacted your company after receiving a virus on my phone, I had the pleasure of speaking to Cindy who was so helpful not only with resolving the issue but with prevention tips.. The issue was resolved within 10 minuets and the process was simple and easy to follow. You have saved me a world of trouble and concern thank you! - Customer Kate 2017-02-21 08:49:45

She mad it easy for me to understand and made me feel better about me not being the only one. Thank you very much!!! - Customer Tabatha 2017-02-21 04:44:10

Frannie was absolutely amazing. She was professional and very friendly and was a great help in fixing my issue. Thank you, Frannie and YooCare so very much! - Customer Jared 2017-02-18 16:48:06

Ann was quite brilliant at sorting out a virus: calm, efficient, tolerant, patient with a non-IT expert, and completely professional. I cannot recommend her highly enough. Patrick - Customer Professor Patrick N O'Farrell 2017-02-17 12:21:11

Really quick help when my device was infected - my phone is working again. Really recommend Yoocare - Customer Fannie 2017-02-09 08:03:35

Absolutely brilliant service can't thank her enough..give her a pay rise - Customer Stephen Roberts 2017-02-06 22:05:22

its easy to understand to follow the steps. - Customer Subarna 2017-02-01 13:50:28

Great service. I'm not the best with technology and the step by step guide didn't miss lead me at all. - Customer Jonny 2017-01-30 11:35:45

Excellent service quick fast and very knowledgeable problem solved - Customer Colin 2017-01-22 23:47:16

Fast responed on the problem that I faced. Give clear instructions to solve my problems. Thanks support hero - Customer Mei chan 2017-01-20 00:38:20

What an Excellent service just made my day thank you will be highly recommending yoo care. - Customer Matt 2017-01-19 14:41:06

Promp, clear and easy to follow. Thank you - Customer Jo 2017-01-17 23:21:07

Ann provided easy to follow directions and solved my problem readily - Customer Ron 2017-01-17 13:11:44

Cindy did well. Give her a raise ! - Customer Andreas 2017-01-11 00:11:53

Was slightly worried when this message popped up explained what was happening and Ann was extremely helpful talked me through what I was needed to do in order to unblock my phone and also gave me useful tips in avoiding this happening again. Thank you so much Ann - Customer Gary 2017-01-10 00:44:18

Excellent and quick live support from Fannie to resolve an issue with my iPad that had been infected with malicious virus. Great support. - Customer Mike 2017-01-03 09:59:19

Cindy was very patient and talked me through this very easily. Thank you for being there! - Customer Michelle 2016-12-14 06:02:13

Awesome service. Annoying that it costs $50 but it was done pretty quickly. - Customer Richard 2016-12-13 14:08:47

Thanks to Fiona and her help she was able to guide me through the steps to rid my IPad of a virus. I'm a novice when it comes to the IPad and Fiona was very patient with me so we could get through all the steps. I'm very grateful that my IPad is up and running with no virus. I will recommend your website to family and friends. - Customer Lisa Tobin 2016-12-02 10:37:31